How to Order & Returns Procedure

Registration

To give you the best possible level of customer service, we require all users to register and login when ordering.  Registration is quick and easy and once you are registered your shipping details are securely stored on our server so that you do not have to enter them next time you visit us.

New products and services are being added all the time, so visit regularly and log in to your account to see what we have added!

When you Register

Please provide as much information as you can including any details about your car.  Don't forget to add a telephone contact number if you would ilke us to call you if there are any issues with your order.

Registered User Benefits Include

- Regular newsletter from Hangar 111 with updates on new products and services.

- Exclusive discount vouchers for new products and workshop services.

- Exclusive previews of new or upcoming products

Placing an order with us

There are several ways to place your order with us...

Order Online

Our secure server accepts all major credit and debit cards and uses the latest encryption technology to help prevent credit card fraud.

By Telephone

Order via our Mail Order Hotline on +44 (0)1473 811811. Monday to Friday - 9am to 5pm, Saturdays - 9am to 1pm. All major credit and debit cards accepted.  Please note that telephone calls may be recorded for training and quality purposes.

By Post

Send us a cheque along with your order.  Cheques need to be cleared before goods are shipped.

Counter Sales

Why not come and pay us a visit? Opening hours are Monday to Friday - 9am to 5pm and Saturdays - 9am to 1pm.  Outside of those hours by appointment only.

Payment

You can pay by any Visa, Mastercard, credit card, Switch or Delta debit card and Pay Pal. Your credit/debit card details will be encrypted to minimise the possibility of unauthorised access or disclosure.

Authority for payment must be given at the time of order. Our liability to you in connection with any order will not exceed the total price charged for the relevant items.

Please ensure that the expiry date of your payment card is after the anticipated despatch date of your order.

We accept various payment methods

Cash or Cheque

Over the counter or by post

Credit or Debit card

Securely via our website or over the telephone - please do not email credit card details!

Pay Pal

You can pay us by Paypal via our website.

Bank Transfer

To transfer funds to us securely please use the details below:

Bank Sort Code: 20-98-07

Bank Account Number: 73737357

Bank Address: Barclays Bank, 4 Church St, Woodbridge, IP12 1DJ

SWIFTBIC: BARCGB22

IBAN: GB78 BARC 2098 0773 7373 57

Payment Security

All transactions online are secured. When making electronic payments, we protect your data from identity theft and fraud.  We do not store card or transaction details.

Delivery

We use Fedex UK, Fedex International and Royal Mail 1st Class for smaller packets.  We do not use Parcel Force.  We may from time-to-time substitute these services with a more suitable alternative which may be based on your location or avilability for delivery.

If you have any special requirements or require an specific courier to deliver your shipment, please enter this information in the space provided when ordering.  We may contact you if these requirements may represent an additional cost.

Delivery will be made to the address specified by you within the shopping cart at the time of ordering, or to the address provided on telephone orders.

Most of our products are in stock and can be shipped next-day.  If items on your order are out of stock we will contact you as soon as we receive your order to set a delivery date.  If you have selected next-day shipping and we are unable to achieve this for your order, we will refund the difference in the shipping cost when the order is processed.

We do our best to ensure delivery within 3-5 working days of order placement (with the exception of items that have not been released yet, are deposit payments or are out of stock ) but we shall not be liable for losses incurred by delay in delivery arising out of any cause beyond our control.

For Special Orders (e.g. where a customisation service applies or goods are obtained by us specifically for the order), delivery times may be described as a lead time e.g. “Please allow up to 21 days for delivery”. Where this is the case, a deposit or payment in full may be required when placing your order.

Availability of a product:

- Coming Soon – Product is scheduled for release but is unavailable for purchase at this time.

- Pre-Order Now – Product is scheduled for release within a set time and requires a deposit to secure.

- Special Order Only – Product is available for purchase however the product is not normally held in stock for immediate dispatch.

- Temporarily out of stock – Please contact us for availability and delivery times on this product.

If you order items with different availability dates, we will contact you.  If you do not wish to wait until all products are available we can arrange a suitable date for shipment.  This is dependant on size, weight and value of the order.

Please ensure that you have received and checked your order in full before giving a signature to the carrier.  Please ensure you have all the parts you require before arranging fitment or installation. Hangar 111 will not be liable for any costs incurred.

Prices

The prices payable for the items that you order are clearly set out in the web shop. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned.  This also applies to shipping costs applied in the shopping cart.

All prices are expressed exclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery charge which will be charged at the rates applicable at the date you place your order and which will be displayed in the shopping cart section of the web site.

Where items are ordered prior to final release, an estimated retail price or deposit price may be given, in which case the final price charged may be different, as the order may have been placed as much as three months prior to release.

Acceptance

Payment is taken when your order is processed. At the moment that your order is processed, a contract will be made between you and us. Goods will be dispatched once your order is processed.

Your order status may be checked by contacting us by email or by telephone at the Hangar 111 Lotus Performance Centre. For pre-release orders, please check nearer the expected release date in case it has changed, especially if the product is required as a gift.

Cancellation of orders

Provided that the goods are sealed, you have the right to cancel your order up to 14 working days after delivery of the goods by contacting us by email or calling us on +44 (0)1473 811811.

In the event that the goods have already been dispatched at the date of receipt of your cancellation of the order you must return the goods to us and we will credit your credit or debit card with the price of the goods within 30 days beginning with the day on which notice of cancellation was given.

If you do not return the goods within 14 days of your cancellation, we will make a charge in respect of the cost of recovering the goods.

If you do not return the goods or fail to make them available for collection within 14 days of your notice of cancellation, you will be deemed to have accepted the goods, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the web site.

If a product is classed as a special order item, you may not be entitled to a full refund.  This is dependant on the nature of the product and any refund given will be entirely at the discretion of Hangar 111.

This does not affect your statutory rights.

Returns procedure

We think that you will be delighted with your order from Hangar 111, however if for any reason you would like to return an item within 7 working days of receiving the delivery, just follow this simple process:

1. Put in writing your reason for returning the goods to us and state whether you would like a refund or a credit note.

2. Send the item(s) back to use original packaging. With a copy of the original email invoice you received.

3. Please use the Royal Mail when returning the package and obtain adequate insurance for safe return of the item(s).

4. Always obtain proof of postage when returning the item(s).

Product(s) must be returned with the original packaging intact.

Hangar 111 will not be held responsible for non-delivery of returned goods so we recommend you get proof of posting from the Post Office or your chosen carriage service.

Customers who have purchased products that are classed as special order may not be entitled to a refund. 

If an item has been returned for any reason other than a product fault or a mistake we have made, you will be refunded the cost of the goods less a re-stocking charge (up to a maximum of 25% of the product rrp) but not the original postal charge or the postal charge for returning the product to us.  This does not apply to items that are classed as special order - such as carbon fibre and painted components.

Your statutory rights are not affected.

Items purchased at the Hangar 111 web shop can be returned to us via The Hangar 111 Lotus Performance Centre.

Items purchased through a Hangar 111 product distributor must be returned to the place of purchase and all refunds will be handled by the place or purchase.

General

These Product Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

All use of your personal information will be made in accordance with our Privacy Policy.

Hangar 111 customer services

If you have an order query, please contact us.

Last updated: 22/3/10 Hangar 111 Ltd © 2010